Cancellation & Refund Policy

Draft template with placeholder numbers reflecting common industry practice — decide your actual cancellation tiers and have this reviewed before publishing it as binding. Hotels, trains, and desert camps often carry their own non-refundable cutoffs too; make sure this policy doesn't promise a refund you can't actually get back from a supplier.

Last updated: [DATE]

Cancelling a confirmed trip

[Example structure — replace with your real policy:]

• More than [X] days before departure: [Y]% refund of amount paid
• [X1]–[X2] days before departure: [Y1]% refund
• Within [X3] days of departure: non-refundable

Non-refundable components

Some bookings — certain train tickets, festival-season hotel rates, desert camps, and similar — may carry their own non-refundable or heavily restricted cancellation terms set by the supplier, regardless of how far in advance you cancel. We'll flag these at the time of booking where it applies.

Changes to dates or itinerary

[State how date changes are handled — whether they're treated as a cancellation + rebooking, or can be adjusted without penalty inside some window.]

Cancellations by us

If we need to cancel a confirmed trip (for reasons within our control), you'll receive a full refund of amounts paid to us. This doesn't cover costs you've independently incurred, such as flights booked separately.

How refunds are processed

[State your refund method and expected timeframe, e.g. "Refunds are returned to the original payment method within X business days."]

Contact

To cancel or change a booking, message us on WhatsApp or email PLACEHOLDER-info@swamistours.com as early as possible — earlier notice gives us more room to recover costs from suppliers on your behalf.